Refunds & Returns Policy

RETURN, REFUND & EXCHANGE POLICY

By placing an order with Nailsquad NYC Store, you are agreeing to all policies of our store. We aim to provide you with high-quality products and exceptional customer service.

1. ELIGIBILITY FOR RETURNS AND REFUNDS:

• TIME FRAME: All return, refund, and replacement requests must be made within 10 business days of your marked delivery date. Claims made after this period will not be accepted.
• CONDITION: To be eligible for a return, your item must be unused, seals unbroken, in the original packaging, and in the same condition that you received them.
• EXCEPTIONS: Returns are not accepted for products that have been mishandled, misused, exposed to harsh chemicals, excessive cheat, or mechanical damage. Items with encountered biological materials (skin, nails, toenails) are non-refundable.

2. NON-RETURNABLE ITEMS:

♦ Instruments, tools, and bits with broken seals (unless defective).

♦ Liquid products (disinfectant, gels, bases, tops, oils, primers, etc) once opened or seals broken.

♦ Gift cards and items past the 10-day window from delivery.

♦ Any item not in original condition, damaged, or missing parts not due to our error.

♦ Sale or Clearance items.

3. RETURN PROCESS:

Spep 1 ➠ INITIATE A RETURN: Contact our customer service team within 7 business days of delivery at [email protected]

Spep 2 ➠ PROVIDE DOCUMENTATION: Submit pictures or videos to support your claim.

Spep 3 ➠ RETURN AUTHORIZATION: Upon approval, you will receive a Return Merchandise Authorization (RMA) number. Include this number with your return.

Spep 4 ➠ SHIPPING: Customers are responsible for return shipping costs. Ensure items are securely packed in their original packaging.

4. REFUNDS

Refunds will be processed within 5-7 business days of receiving and inspecting the returned items if approved by our policy. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and refund amount. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 business days.

5. SHIPPING COST

Original shipping charges are non-refundable. If you approved for refund, the original shipping cost will be deducted from your refund.  You will be responsible for paying for your own shipping costs for returning your items to us.

6. PARTIAL REFUNDS:

Granted for items not in their original condition, damaged, or missing parts not due to our error. A restocking fee may apply.

If you have any questions regarding our return policy, please get in touch with us at the Contact page

Thank you for shopping at Nailsquad NYC. We value your business and strive to provide you with the best products and services.